Privacy policy

Last updated: [May 25, 2024]

This Privacy Policy describes how MantelHub (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mantelhub.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (such as orders or inquiries).You can recognize an encrypted connection by the character string https:// and the lock symbol in your browser address line.

Name of the company that operates the website: （hu bei sheng fan cai dian zi shang wu you xian gong si）.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How we collect your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

    How we use your information?

    • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
    • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
    • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
    • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

      How we share your information

      We will share your information with the following third parties:

      • Service Providers: We work with third-party service providers to help us operate our business, such as payment processing, shipping, and marketing. These service providers may only access the information necessary to perform their functions and may not use it for other purposes.
      • Legal Requirements: We may disclose your information if required to do so by law or in response to legal process.
      • Business Transfers: If MantelHub is involved in a merger, acquisition, or asset sale, your information may be transferred to the new entity as part of the transaction.

      Google Analytics and Clarity：

      • We use Google Analytics to help us analyze how users use our site. These tools use cookies and similar technologies to collect information about your use of our site, such as the pages you visit and the time you spend on each page. This information helps us understand user behavior and improve our website. You can opt out of Google Analytics by following this link: Google Analytics Opt-out Browser Add-on Download Page.
      • We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

      Clarity Data Collection and Use：

      • In order to provide a better user experience and improve our website services, our website [www.mantelhub.com] uses Microsoft's Clarity analytics tool. Clarity helps us understand how users interact with our website, and by collecting and analyzing behavioral data about our website visitors, we are able to optimize our website design and content.

      Data collection and use：

      When using Clarity, we may collect the following types of data:

      1. Page views and clicks: The pages users visit and where they click on each page.
      2. Mouse movement and scrolling behavior: The trajectory of the user moving the mouse and scrolling on the page.
      3. Device information: The device type, operating system and browser used by users to access the website.
      4.IP address: Used to determine the user’s geographical location (city level).
      5. Session recording: Anonymously records user interactions with the website, including mouse movements, clicks, and scrolling behaviors (optional feature).

      Purpose of use of Clarity data:

      We use the data collected by Clarity to:
      1. Understand how users interact with our website.
      2. Identify website usability issues and make improvements.
      3. Optimize website content and layout to improve user experience.
      4. Evaluate the effectiveness of marketing activities.

      Data Sharing and Disclosure:

      We do not share or sell personally identifiable information collected by Clarity to any third party. Clarity data is stored on Microsoft servers and is subject to the Microsoft Privacy Policy.

      User Choices and Controls:

      You can control Clarity's collection and use of your data by:
      1. Disable Cookies: You can disable Cookies through your browser settings, but this may affect some functions of the website.
      2.We utilize the system built by the Digital Advertising Alliance to enable opt-out experiences for customers. You can opt out of Clarity telemetry by selecting Microsoft here. If you install the Protect My Choices app for your browser, you can ensure your opt-out preference is saved.

      Please note that all data we collect through Clarity is anonymous and does not contain any personal information that directly identifies the user.

      Data sharing and protection:

      We are committed to keeping your data secure. Collected data will be stored on Clarity's servers and protected by strict security measures to prevent unauthorized access, disclosure, or other forms of improper use. We do not sell, rent, or in any other way share the data collected through Clarity to third parties unless required by law.

      Cookies

      In order to make your visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your terminal and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process specific user information such as browser and location data as well as IP address values according to individual requirements. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

      In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the content of a virtual shopping basket for a later visit to the website). If personal data are also processed by individual cookies set by us, the processing is carried out in accordance with CalOPPA (the California Online Privacy Protection Act) either for the execution of the contract or in accordance with CalOPPA to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

      We work together with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your end device when you visit our website (third-party cookies). You will be informed individually and separately about the use of such cookies and the scope of the information collected in each case within the following sections.

      Please note that you can set your browser in such a way that you are informed about the setting of cookies and you can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:

      Edge/Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

      Firefox: https://www.mozilla.org/en-US/privacy/websites/#cookies

      Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

      Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

      Opera: https://help.opera.com/en/latest/web-preferences/#cookies

      Please note that the functionality of our website may be limited if cookies are not accepted.

      Security and Retention of Your Information

      Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

      How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

      Behavioural Advertising

      As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

      • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
      • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
      • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

      For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
      You can opt out of targeted advertising by:

      Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.


      User Generated Content

      The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

      We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.


      Children’s Data

      The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

      As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.


      Your Rights 

      We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

      In some states including California, you have certain rights pertaining to your personal data, including: the right to delete, the right to opt out, the right to access your Personal data, and the right not to be discriminated again. Please submit a verifiable request to us by contact us.


      CCPA Privacy (Do not sell or share my personal information)

      Under the CCPA, among other rights, California consumers have the right:

      Requires a business that collects personal data about consumers to disclose the categories and specific pieces of personal data that a business has collected about consumers.

      Requiring a business to delete any personal data it has collected about consumers.

      Requires businesses that sell consumers' personal data not to sell consumers' personal data.

      If you would like to exercise these rights, please contact us via: Email info@mantelhub.com.

      Complaints

      If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

      Contact Information

      Phone number: +8615527872753

      Email: info@mantelhub.com

      Address: Room 02, Room 7, 16th Floor, Building 7, Fuxing Huiyu Waterfront International, Sanjia Road Village, Xujiapeng Street, Wuchang District, Wuhan City, Hubei Province,China